FAQ'S


WHAT DO I NEED TO BRING WITH ME ON THE DAY OF MY APPOINTMENT?

You will need to bring the following:

- Passport number

- Flight details

- Flight number

- NHS number (if known)

 

WHAT SHOULD I DO IF I HAVE SYMPTOMS?

This test is NOT suitable for anyone with cold or COVID-19 symptoms. Please either call us or login to cancel your test.

If you have COVID-19 symptoms get an NHS coronavirus (COVID-19) test from www.gov.uk/get-coronavirus-test and self-isolate until you get the results.

 

For advice on when you might need to self-isolate and what to do, go to www.nhs.uk/conditions/coronavirus-covid-19 and read ‘Self-isolation and treating symptoms’

 

CAN I REARRANGE MY TEST APPOINTMENT ONCE BOOKED?

Yes - subject appointment availability.

 

To do so create a member profile (press on the green circle with the man in the right corner), once you sign up you will be able to view your previous booking and will be able to reschedule subject to availability.

Alternatively, give us call on 01372 464007 to request a re-schedule. 

HOW DOES MY SAMPLE GET COURIERED TO THE LAB?

If you opt for an onsite appointment we will obtain your sample and courier it to the laboratory on your behalf.

WHAT ARE LATEST GOVERNMENT REQUIREMENTS FOR ARRIVAL INTO ENGLAND?

For guidance on the latest government rules for travelling or returning into England they can be found here.

COVID-19  testing is currently required for those travelling or returning to England and must be arranged before arrival into England.

DO THE RULES FOR FULLY VACCINATED ADULTS ARRIVING INTO ENGLAND APPLY TO ME (I.E. DO I ONLY NEED TO BOOK A DAY 2 TEST)?

The rules for fully vaccinated adults apply if:

i.  you been fully vaccinated 14 days or more before arrival to England bearing in mind that the day of your final dose does not count as one of the 14 days;

 

ii. you have had 2 doses (or a combination) of the Moderna, AstraZeneca or Pfizer vaccine, or 1 dose of the Janssen vaccine; and

 

iii. you received your vaccinations through the NHS or in any countries with an Approved Vaccination Programme ( such countries are listed in the link here under the heading ‘Countries with an approved vaccination programme and examples of proof required’)

 

 

 

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I AM A FULLY VACCINATED ADULT - DO I ONLY NEED TO BOOK FOR DAY 2 TESTING?

As a fully vaccinated adult arriving into England you only need to book for Day 2 COVID testing so long as you have been fully vaccinated in the UK or a country with an approved vaccination programme, 14 days or more prior to arrival into England (please note that: a. the day of your final dose does not count as one of the 14 days and b. countries with an Approved Vaccination Programme are listed in the link here under the heading ‘Countries with an approved vaccination programme and examples of proof required’).

By law, as testing providers, we require proof of your vaccination status prior to booking you in for Day 2 testing, and the proof of vaccination must meet the following minimum criteria:

​i.  it must be published from a national or recognised state-level public health body, and

ii. it must include, as a minimum, your: full name, date of birth, brand of vaccine, date of each          dose, country/territory of vaccination and/or certificate issuer.

For guidance on obtaining an NHS COVID pass please use the link here.

For guidance on obtaining an EU Digital COVID Certificate please use the link here.

For guidance on obtaining a CDC card* please use the link here.​

*if you are a US resident intending to use a CDC card as proof of vaccination status, please note that we also require proof of your US residency (e.g. US Passport, visa, or Green Card).

WHERE CAN I PARK ON THE DAY OF MY APPOINTMENT?

There is free parking around Esher High Street and behind The Bear Hotel, situated opposite the pharmacy, where you can park for up to 2 hours.

REFUNDS / CANCELLATIONS

On site appointment bookings: We provide full refunds for cancellation requests made 24 hours or more before a booked appointment. We offer 50% refunds for cancellation requests less than 24 hours before a booked appointment - this is due to loss of income for that time slot.